We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at eustine1997@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at eustine1997@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eustine1997@gmail.com.
EUSTINE COUTURE - RETURNS & REFUNDS POLICY
Last Updated: April 2026
At Eustine Couture , each piece is crafted with care to reflect timeless elegance and individuality. Due to the bespoke nature of our designs, we operate a No Returns & No Refunds Policy to protect the integrity of our work and materials.
1. GENERAL POLICY: NO RETURNS, NO REFUNDS
All sales made through http://EustineCouture.com are *final*.
We do not accept returns, exchanges, or refunds for:
- Ready-to-wear items
- Made-to-order and custom/fitted garments
- Sale, clearance, and discounted items
- Accessories, lingerie, and swimwear
2. WHY WE DON’T OFFER RETURNS
1. Bespoke & Made-to-Order : Many Eustine Couture pieces are made to your specific measurements. Once cut, they cannot be resold.
2. Quality Control : Every item undergoes strict quality checks before shipping to ensure it meets our couture standards.
3. Hygiene & Integrity : For health and quality reasons, we cannot resell garments once they have left our atelier.
3. EXCEPTIONS: DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Your satisfaction and trust matter to us. If your order arrives with an issue, please contact us within 24 hours of delivery.
We will offer a resolution for:
1. Damaged in Transit : Item arrived with shipping damage. Multiple Photos proof required.
2. Manufacturing Defect : Flaws in stitching, fabric, or construction not due to wear.
3. Incorrect Item Sent : You received the wrong size, color, or design.
Resolution Options : We will offer either a store credit for the full value, a one-time remake , or a replacement of the same item, subject to availability. Return shipping may be required at our cost.
Items with signs of wear, alteration, washing, or damage caused by the customer are not eligible.
4. SIZING & FIT
Eustine Couture provides a detailed size guide on each product page. Because fit is personal, we strongly recommend using your measurements.
We do not offer refunds or exchanges due to incorrect sizing chosen by the customer. For custom orders, please double-check all measurements submitted, as remakes due to incorrect customer measurements will incur additional costs.
5. CANCELLATIONS
Orders for ready-to-wear items can be cancelled within 12 hours of purchase.
Made-to-order and custom pieces cannot be cancelled once production has begun. You will be notified when production starts.
6. STORE CREDIT
In the rare approved cases above, store credit will be issued and is valid for 12 months from the date of issue. Store credit is non-transferable and has no cash value.
7. HOW TO CONTACT US
If you believe your order qualifies for an exception, email us with your order number and photos:
Email: support@eustinecouture.com
Response Time: Within 2 business days
We appreciate you choosing Eustine Couture. Our goal is to create pieces you’ll cherish for years. If you have any questions about fit or fabric before purchasing, our team is happy to help.
Thank you for supporting luxury, ethical, and intentional fashion.
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