SHOES

Frequently Asked Questions

How do I place a custom order?

To place a custom order, please contact us directly through our contact form or WhatsApp. Our team will guide you through the process, discuss your requirements, and provide a personalized quote.

What is the turnaround time for custom pieces?

Custom pieces typically require 4-6 weeks from order confirmation to completion. Rush orders may be accommodated for an additional fee. We will provide you with a specific timeline when you place your order.

How do I determine my size?

We recommend referring to our detailed size guide available on each product page. For custom orders, we will arrange a consultation to take your precise measurements to ensure a perfect fit.

What materials do you use?

We use only premium fabrics including silk, wool, cashmere, and high-quality cotton. All materials are carefully sourced from trusted suppliers. For custom orders, you can select from our curated fabric collection.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by location. All international orders are shipped via express courier with full tracking and insurance.

How should I care for my garments?

Each piece comes with specific care instructions. Generally, we recommend dry cleaning for tailored pieces and delicate hand washing for certain fabrics. Proper care will ensure your garment maintains its beauty for years to come.